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Pre-Sales FAQ

What is VDS?
Why are we better?

All Questions
General Questions
Multi-Shared Questions
Private Label Questions
Host Reseller Questions

General Questions

Is there a trial period or money-back guarantee?
What is Cpanel™? Do you have a Demo?
How long have you been in business?
How is my service monitored?
What is the uptime?
Are there any hidden costs?
Do you have battery backups and generators?
What kind of security does the HostCONCEPT Data Center have?
Can I have adult content on my website?
May I view your Terms Of Service?
What if my site breaks your "Terms Of Service" rules?
Do you have a Service Level Agreement (SLA)?
What is your connectivity to the Internet?
How is extra bandwidth billed?
How am I billed?
How much assistance do you provide for my website?
How fast are service orders set up?
Does my service get a control panel?
What type of support do you offer and average response time?
Is there a discount if I pre-pay for several months in advance?
What about software upgrades?
Does my service have its own IP address/number or is it shared?
What if the hardware fails?
What are the setup fees and monthly costs involved?
What are the hardware specs of the servers?
Do you support International domain names and clients?
What happens if I decide to leave HostCONCEPT?
What if the server my website is on gets hacked or attacked?
What if I want to upgrade my service?
How do I get started?

Hosting Questions

How do I set up my email?
How do I upload my files?
How do I use my existing domain with your hosting service?
How do I transfer my domain name?
What is included in my website package?
How many sites are currently running per server?
Can I host more than one domain name per account?

Reseller Questions

How does the Hosting Reseller Program work?
What hosting packages are available for Resellers to resell?
What discounts are available for Resellers?
Is there a monthly quota of how many accounts that I must or can resell?
How do I bill my customers?
Who will support my customers?
Do my customers have access to a control panel?
Do you have a user manual that I can use to help my customers?
Will my customers know that I am a Reseller?
What if they run a traceroute - can they tell?
How much Internet and/or Unix experience do I need to be a Reseller?
How is your billing handled? What is your billing cycle?
Do I have to share my complimentary account's storage space with my customers?
Can I host customers in sub-directories of my own domain?
Do I have to arrange the transfer of domain names?
How many Resellers are currently working with HostCONCEPT?
How fast are service orders set up?
How do I become a Hosting Reseller?

Private Label Questions

How does the Private Label Program work?
How many Web sites can I host with one master account?
Can I host accounts with different storage sizes and features?
Who should sign-up the Private Label Hosting?
How do I bill my customers?
Who will support my customers?
Do my customers have access to a control panel?
Do you have a user manual that I can use to help my customers?
Will my customers know that I am a Private Label Hosting reseller?
What if they run a traceroute - can they tell?
How much Internet and/or Unix experience do I need to be a PLH reseller?
How is your billing handled? What is your billing cycle?
Can I host customers in sub-directories of my own domain?
Do I have to arrange the transfer of domain names?
How many resellers are currently working with HostCONCEPT?
How fast are my accounts set up?
How do I become a Private Label Hosting reseller?