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Private Label
Questions |
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How does the Private Label Hosting work? |
By signing up as a
Private Label Hosting reseller, you will be given a master account and
access to the Web Host Manager (WHM) software. Using the WHM, you
can segment your own master account into smaller hosting accounts to
be resold to your clients. |
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How many Web sites
can I host with one master account? |
You can host/segment unlimited
sites/hosting accounts with any of our "Private Label Hosting" plans.
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Can I host accounts with different storage sizes and features? |
Certainly. In fact,
this is exactly what you should do to maximize your profit. For
instance, if you know that your client can use no more than 10MB
storage, you should setup a 10MB account for them instead of a 200MB
account. The same goes for bandwidth, POP email accounts, FTP
accounts and etc. |
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Who should sign-up the
Private Label Hosting? |
HostCONCEPT's Private
Label Hosting is for anyone who manages multiple Web sites and
requires hosting solutions that can be customized to their specific
needs, without having to worry about setting up, administering and
maintaining a dedicated server that incurs very high cost. |
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How do I bill my customers? |
As you are responsible
for billing your own customers, it is entirely up to
you on whether you prefer to accept payments by credit cards, checks,
money orders etc. The quickest and easiest way to accept online credit card payments is to
open an account with third-party payment processors like PayPal or Worldpay. Alternatively, if you have a merchant account,
you might want to look for payment gateway services provided by
companies like Verisign or
Authorize.net. |
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Who will support my customers? |
HostCONCEPT Private
Label
Hosting resellers are responsible in supporting their own customers
directly. However, if you encounter an issue that you cannot
resolve, you can always fall back on our technical expertise. |
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Do my customers have access to a control panel? |
Absolutely. The hosting accounts you segment for your customers
will all have access to an anonymous-version of our control panel
without no mention of our company name. You will also be able to
brand the control panel with your own corporate logo. |
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Do you have a user manual that I can use to help my customers? |
Your customers will
have access to our standard user manual through their own control
panel. The user manual is anonymous and constantly changes to
reflect the upgrade features we add to our servers. |
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Will my customers know that I am a Private Label
Hosting reseller? |
No. Your customers
will have no way in knowing that you are a HostCONCEPT Private Label
Hosting reseller if you add a private SSL certificate to your PRI account. Even without
one, your customers
will still have a very hard time tracking and identifying you as our
reseller. |
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What if they run a traceroute - can they tell? |
No. HostCONCEPT will
not show up in any traceroute that your customers run. The only
identifying factor that will show up is that of our upstream
provider, and since you could have purchased connectivity through
them, your customers will not know that you are reselling with us.
In fact, if they determine your IP address and run a reverse lookup
on it, your domain name will show up as being assigned to that IP
address. |
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How much Internet and/or Unix experience do I need to be a PLH
reseller? |
To provide a quality
service to your clients, you will need to be familiar with the tasks
involved in publishing and operating an Internet site. If you are
familiar with FTP, HTML and perhaps other Internet technologies
(such as SSL, POP, Telnet, Unix/Linux etc) then you should not have
too much trouble, and we will be happy to provide technical support
while you learn the ropes. |
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How is your billing handled? What is your billing cycle? |
We will bill you
directly for all monies due for your own account(s). You will then be responsible for getting payments from
your own customers. You are free to charge your customers any price
which you think the market will bear.
You can always view your monthly statements
online through our Billing Manager. We
will also email you with a statement whenever a charge is processed.
The only and most important thing you need to do is ensure your
credit card on file is valid and updated. We accept Visa,
MasterCard, Discover/Novus, American Express, Diners and JCB credit
cards. We do not accept checks. |
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Do I have to arrange the transfer of domain names? |
We will provide you
with the necessary name server information for you to arrange the
transfer of you and your customers' domains. If you have your own
personal DNS servers set up, you may want to use them instead. |
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How many resellers are currently working with HostCONCEPT? |
We currently have over
3,000 resellers of Hosting Reseller Program and Private Label
Hosting in over 80 countries. |
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How fast are my accounts set up? |
Once we have your
master account activated in within 24 hours, you can add new accounts
instantly using the WHM software we provide you. You can also delete, upgrade
and downgrade existing accounts at any time. Simply put, just think
of your master account as your own dedicated server. |
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How do I become a Private Label Hosting reseller? |
Simple. Just fill out
the secure order form for the Private Label Hosting you wish to
sign-up. You will
receive details shortly afterwards about how to proceed with your
new HostCONCEPT service plan. |
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